Frequently Asked Questions
> Can I mix different items for quantity pricing?
Yes. Our quantity discounts are based on the number of items in your order. That includes every different style, color and size you order.
> How long does it take?
For new customers, orders of custom embroidered apparel are shipped within 7 to 10 business days after the order is placed. For current customers, orders are shipped within 7 to 8 business days from the date of the order.
Rush orders are available and a fee may apply. Please contact us directly with your needs for rush service.
> Can I see my embroidered logo before production begins?
Yes. A proof of the embroidered logo is provided for each new logo.
After the logo is set-up for embroidery, we embroider it on a piece of material and have you approve before we start production on your order.
Once the proof of the embroidered logo is approved, we will begin production of your order.
Proofs are provided only after an order is placed. We generally do not produce “spec proofs” prior to an order being placed.
> How do I get my logo to you?
The best way to get your logo to us is via email at email@example.com
or Fill out an Embroidery Request Form
The best file formats to send are:
- JPEG (.jpg)
- GIF (.gif)
- TIFF (.tif)
- Adobe Photoshop (.psd)
- Adobe Illustrator (.ai)
If your file type is not listed above, please send us what you have and we will do our best to work with it.
> Can you match PMS colors?
Generally, yes. There are more PMS colors than there are thread colors. Oftentimes we are able to match a specific PMS number or get very close.
If you require a PMS color match, please let us know at the time of order.
> What are my payment options?
We currently accept VISA, MasterCard, and American Express. Your credit card payment will not be processed until you have approved the proof of your embroidered logo.
Contact us directly at firstname.lastname@example.org
> Do you offer a guarantee?
Everything we do and everything we sell is guaranteed. If we make a mistake or a product is defective, we will resolve it to your satisfaction immediately and without question.
> Do you accept rush orders?
If you need an order is less time than our standard turnaround time of 10 business days we can generally accommodate that request. However, our ability to complete your order is dependent upon a number of factors so please contact us at email@example.com
A rush fee will apply.
> Do you offer Screen Printing?
Yes we do. Contact us at firstname.lastname@example.org
> Can I send my items to you for embroidery?
Yes. Contact us at 1.800.383.1117 with any questions.
> How long do you keep logos?
Once we have set up a logo for embroidery we never destroy it. That logo will always be there to use on future orders.